Privacy Policy

The Culinary Group Pty Ltd (“The Culinary Group”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our websites, applications, products and services, including Sticky Dates, Portion Pockets and other services offered by The Culinary Group.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Examples of personal information include:

Name
Email address
Telephone number
Business name
Venue name
Job title
Postal or street address
Payment and billing information
Information you provide when contacting us or using our services

What Personal Information Do We Collect?

We may collect personal information when you:

Purchase products or services from us
Create an account
Contact us by phone, email or online forms
Subscribe to marketing communications
Request support or training
Participate in surveys, promotions or events
Visit our website

The information we collect may include:

Contact details
Account information
Order and transaction history
Customer support communications
Information relating to your use of our products and services

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.

We may collect information such as:

IP address
Browser type
Device information
Pages visited
Date and time of visits

This information helps us improve our products, services and website performance.

You can choose to disable cookies through your browser settings; however, some website functionality may be affected.

How We Collect Personal Information

We generally collect personal information directly from you, including when you:

Complete forms on our website
Contact us by phone or email
Place an order
Register for an account
Request customer support

We may also receive information from third-party providers involved in delivering our services, such as payment processors, website providers or business partners.

Why We Collect Personal Information

We collect, hold and use personal information to:

Provide products and services to you
Process orders and payments
Deliver customer support and training
Communicate with you about your account or purchases
Improve our products, services and website
Send marketing communications where permitted by law
Manage our business operations
Comply with legal obligations

Disclosure of Personal Information

We may disclose personal information to:

Employees and contractors who require access to perform their duties
Service providers that assist us with hosting, technology, payment processing, logistics and administration
Professional advisers such as accountants, lawyers and consultants
Government authorities, regulators or law enforcement agencies where required by law

We do not sell or rent your personal information to third parties.

Direct Marketing

We may send you information about products, services, promotions or events that may be relevant to you.

You can opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in our emails; or
Contacting us directly.

Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include secure servers, password protection, restricted access controls and other appropriate security safeguards.

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Overseas Disclosure

Some of the third-party service providers we use to operate our business may store or process personal information outside Australia.

These service providers may include providers of:

Cloud hosting and data storage services
Customer relationship management (CRM) systems
Payment processing platforms
Website and application infrastructure
Email and communication platforms
Analytics and reporting tools

As a result, your personal information may be transferred to and stored in countries including, but not limited to, the United States, New Zealand and other jurisdictions in which our service providers operate.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in a manner consistent with the Australian Privacy Principles and applicable privacy laws.

Complaints

If you believe we have breached your privacy or have concerns about how we handle your personal information, please contact us.

We will investigate your complaint and endeavour to respond within a reasonable timeframe.

Contact Us

The Culinary Group Pty Ltd

Unit 4, 13–21 Thomas Street
Yarraville VIC 3030

Email: info@theculinarygroup.com.au

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and will take effect from the date of publication.

Last Updated: June 2026