Returns & Refunds Policy

The Culinary Group wants you to be satisfied with your purchase. This policy outlines your rights and our obligations under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Printers and Equipment

Sticky Dates printers and equipment are covered by a 12-month warranty against manufacturing defects.

If a product is found to be faulty, we may repair, replace or refund the product in accordance with Australian Consumer Law.

Consumable Products

Sticky Dates labels, Portion Pockets and other consumable products may be returned within 30 days of purchase if:

• The product is unused;
• The product remains in its original packaging; and
• The product is in a resalable condition.

Opened consumable products cannot be returned unless they are faulty or required by Australian Consumer Law.

Change of Mind

We may accept change-of-mind returns at our discretion.

Approved change-of-mind returns must:

• Be requested within 30 days of purchase;
• Be unused and in original packaging; and
• Be returned at the customer’s expense.

Original shipping charges are non-refundable.

Return Process

To request a return, please contact us at info@theculinarygroup.com.au with:

• Your order number;
• Details of the item; and
• A description of the issue.

We will provide instructions for returning the product where applicable.

Contact

The Culinary Group Pty Ltd

Unit 4, 13–21 Thomas Street
Yarraville VIC 3030

Email: info@theculinarygroup.com.au