Terms & Conditions

Welcome to The Culinary Group website.

These Terms & Conditions govern your use of our website and the purchase of products and services from The Culinary Group Pty Ltd (“The Culinary Group”, “we”, “our” or “us”).

By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions.

Products and Pricing

Prices displayed on our website may be shown in your local currency for convenience based on your location.

Unless otherwise stated, all transactions are processed in the currency displayed at checkout at the time of purchase.

Prices include applicable taxes where required by law and may be subject to change without notice.

We make reasonable efforts to ensure pricing information is accurate. In the event of a pricing error, we reserve the right to cancel or refuse any order and provide a refund where payment has already been received.

Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel an order where necessary, including where:

• A product is unavailable;
• A pricing or product description error has occurred;
• We reasonably suspect fraudulent activity; or
• We are unable to fulfil the order.

If payment has already been received for a cancelled order, a refund will be issued using the original payment method.

Payment

Payment must be received in full before goods are dispatched unless otherwise agreed in writing.

We use third-party payment providers to process transactions. We do not store complete payment card details on our systems.

Product Information

We make reasonable efforts to ensure product descriptions, images, specifications and other information displayed on our website are accurate.

However, product appearance, packaging, specifications and availability may vary from time to time without notice.

Shipping and Delivery

Shipping costs are calculated at checkout.

Delivery timeframes provided on our website are estimates only and are not guaranteed.

The Culinary Group is not responsible for delays caused by shipping carriers, customs processes, weather events, public holidays or circumstances beyond our reasonable control.

Risk in products passes to you upon delivery.

Returns and Refunds

Returns, refunds, repairs and replacements are subject to our Returns & Refunds Policy and your rights under Australian Consumer Law.

Nothing in these Terms & Conditions limits or excludes any consumer guarantees or rights that cannot be excluded under Australian law.

Intellectual Property

All content on this website, including but not limited to:

• Text
• Graphics
• Logos
• Images
• Product information
• Software
• Branding
• Trademarks

is owned by or licensed to The Culinary Group and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or use any content from this website without our prior written consent.

Website Use

You agree not to:

• Use the website for any unlawful purpose;
• Interfere with the operation or security of the website;
• Attempt to gain unauthorised access to systems, accounts or data;
• Upload or transmit malicious software, viruses or harmful code; or
• Use the website in a manner that may damage our reputation or business operations.

Limitation of Liability

To the maximum extent permitted by law, The Culinary Group excludes all liability for any indirect, incidental, consequential or special loss or damage arising from the use of our website, products or services.

Where liability cannot be excluded, our liability is limited to the extent permitted by law.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

We do not control and are not responsible for the content, operation, availability or privacy practices of third-party websites.

Accessing third-party websites is at your own risk.

Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection, use and disclosure of information as described in our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on our website and will take effect immediately upon publication.

Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any dispute arising from or relating to these Terms & Conditions, our website, products or services will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Contact Us

The Culinary Group Pty Ltd

Unit 4, 13–21 Thomas Street
Yarraville VIC 3030

Email: info@theculinarygroup.com.au

If you have any questions regarding these Terms & Conditions, please contact us using the details above.

Last Updated: June 2026