Shipping Policy

Thank you for shopping with The Culinary Group.

Order Processing

Orders are generally processed and dispatched within 1–2 business days of payment being received.

Orders placed on weekends or public holidays willbe processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkoutand displayed in the currency selected or displayed on the website at the time of purchase based on the delivery location, product size and order weight.

Delivery Times

Delivery times vary depending on your location andthe shipping carrier.

Estimated delivery times are provided as a guide only and are not guaranteed.

The Culinary Group is not responsible for delays caused by shipping carriers, weather events, public holidays or circumstances outside our control.

Tracking

Tracking information will be provided where available once your order has been dispatched.

Delivery Address

Customers are responsible for ensuring that delivery information is accurate at the time of purchase.

Additional shipping charges may apply if an order is returned due to an incorrect or incomplete delivery address.

Damaged or Missing Deliveries

If your order arrives damaged or you believe an item is missing, please contact us as soon as possible at info@theculinarygroup.com.au so we can assist.

Contact

For any shipping enquiries, please contact:

The Culinary Group Pty Ltd

Unit 4, 13–21 Thomas Street
Yarraville VIC 3030

Email: info@theculinarygroup.com.au